Network Rail was required by the Office of Rail and Road to deliver mandatory training around the travelling experience of disabled passengers. Our client used this opportunity to develop a best-in-class learning solution designed to reshape employees’ attitudes to disabled passengers and colleagues. Extensive use of film, including immersive scenarios, interviews with disabled passengers and a wheelchair user as the virtual guide leads to learners gaining awareness that it is the environment and not impairments that limit travel opportunities and affect journeys for disabled people. The social model of disability is explored in a non-judgemental way.

Disabled subject matter experts guided the design and development, ensuring that the tone was always inclusive, the scenarios realistic and that every learner recognises what they can do to improve people’s lived experience.