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Workplace Violence Taster Openreach


Openreach recognised the increasing threat of violence faced by their 20,000 field engineers working in customers’ homes, exacerbated by the pandemic. ‘Workplace Violence’ is a film that aims to train engineers on de-escalation skills.

Key aspects in the development process included extensive input from real engineers, managers and safety experts to ensure authentic scenarios and practical advice.

The powerful storytelling approach using a realistic, relatable scenario caught learners’ attention and delivered memorable training tailored to engineers’ experiences.


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